Legal & Privacy

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Introduction

Welcome to the Apollo Group's Privacy Policy. Apollo Group respects your privacy and is committed to protecting your personal data. This privacy policy aims to give you information on how we collect and process your personal data through your use of the apainsurance.org, our mobile apps, and the other services provided by Apollo Group (we'll refer to all of these collectively as our "Services"), including any data you may provide through the website when you use some of its functionalities as well as your rights in relation to data we hold about you.

This privacy policy should also be read in conjunction with the Terms of Use or fair processing notice, it supplements other notices and privacy policies but is not intended to override them.

Who We Are

Your access to the website is facilitated by Apollo Group, a group of companies comprising of general insurance, life assurance and asset management companies headquartered in Nairobi, Kenya and located at Apollo Centre, Ring Road, Parklands, Nairobi, Kenya ("APA", "we," "us" or "our"). Any information that personally identifies you is collected by us to meet our mutual interests, and in compliance with the Data Protection Laws.

For more information concerning Apollo Group, visit https://www.apainsurance.org

The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes first name, last name, title, date of birth, vehicle registration number and claim reference number.).
• Contact Data includes email address, telephone numbers, address and postcode.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use while browsing.
• Profile Data includes your username or similar identifier and password (which may be your APA username and password).

Introduction

APA ("APA Insurance"/ "APA Life"/ "Apollo Asset"/ "APA Uganda") respects the personal information and data that is collected from you through our website, www.apainsurance.org (the "website"), its subdomains, and any products or services offered. We understand that your privacy is important to you and we are committed to being transparent about the technology we use.

This cookie policy explains how cookies may be stored on and accessed from your device when you use or visit our website.

What Are Cookies?

A cookie is a small text file that can be stored on and accessed from your device when you visit our website, to the extent that you agree. They can uniquely identify your internet browser (like Google Chrome or Apple Safari) or device to help us enhance your user experience and provide additional functionality. They can be used for storing preferences, protecting your data and targeting advertising.

We use cookies on our website, so please read the following cookie policy to understand what cookies are used, how you can manage them, and how to contact us with any questions or complaints. It also describes the choices available to you regarding accepting or declining the use of cookies.

Why Do We Use Cookies?

We use cookies to get a better understanding of how you use our website and interact with the content. A more comprehensive list of cookies and uses is outlined below.

What Kind of Cookies Are Used?

APA Apollo Group uses both first-party and third-party cookies on our website. The first-party cookies used are issued by the APA Apollo Group domain. They serve many purposes (outlined in the "Types of Cookies" section below), generally to render basic website functionality and more.

In addition, third-party cookies belonging to other parties, including business partners and service providers, are used by the website. Specifics on these cookies are outlined in the "Third-Party Cookies" section below.

Types of Cookies

Functionality Cookies: These cookies help us tailor the website to provide enhanced features and content based on how you have used the website previously and set up other customizations, such as geolocation. The information tracked by these cookies may be anonymous and not used to track your browsing activity on other sites.

Third-Party Cookies

Third-party suppliers may be used by the website to improve functionality, target advertisements, and more. Unlike first-party cookies, third-party cookies are placed by another party on your device through our website. For example, you may visit a page on APA Apollo Group website with an embedded YouTube video. Videos, links, and other content from third parties may contain third-party cookies. They may be used to understand how you use their services and/or for targeted advertising elsewhere on the internet. Please see the third-party privacy policy and cookie policy to familiarize yourself with how to manage those cookies. They include:

• Google analytics: To understand effectiveness of our media campaigns and to understand how users interact with the website to improve user experience.
• Facebook Pixels: To understand effectiveness of our media campaigns.
• YouTube Embeds: To display some of our contents from YouTube.

Persistent cookies

These cookies are used to remember your preferences on the website, to analyze user behavior to establish patterns of usage and preferences, and to improve functionality of the website. They remain on your computer or device until they expire, or they are deleted by you. They persist even after you close the browser and restart your computer.

Session cookies

These cookies are used to remember your activity during the current website visit. They are temporary and only stay on your computer or device only until you stop the current browsing session.

How Long Will Cookies Remain?

Cookies stay on your device(s) for differing amounts of time, depending on whether it is a "persistent" or "session" cookie.

How to Manage Cookie Preferences?

As a user, you have the right to reject, delete, or otherwise limit the use of all types of cookies used while visiting APA Apollo Group website. You can change your cookie preferences by adjusting your browser setting. Be aware most browsers automatically accept cookies, so if you do not want cookies to be used, you may need to proactively delete or block the cookies. However, many of the cookies are important for the intended use of the website, so rejecting, deleting, or limiting the use of cookies may not result in optimal functionality of the website.

About Cookies

You may be able to adjust the settings of your device so that information about your physical location is not sent to us or third- parties by: (a) disabling location services within the device settings; or (b) denying certain websites or mobile applications permission to access location information by changing the relevant preferences and permissions in your mobile device or browser settings. Please note that your location may be derived from your Wi-Fi, Bluetooth, and other device settings. Please see your device settings for more information.

We use Google Analytics to obtain information about your visits to our websites. Google's ability to use and share information collected by Google Analytics about your visits to our website(s) is restricted by Google Analytics Terms of Use and the Google Privacy Policy. You may prevent your data from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout/

User Consent

User consent must be obtained before placing a cookie on your computer. Consent is further defined in the Data Protection Act as "any freely given, specific and informed indication of the user's wishes." When you visit APA Apollo Group website; you will see an informational banner on the web page, providing information about the site's use of cookies.

If you want to remove previously stored cookies, you can manually delete the cookies at any time. However, this will not prevent other sites from placing further cookies on your device unless and until you adjust your internet browser.

Contact Information

If you have any questions or queries regarding this notice, please mail us at: privacy@apollo.co.ke

Changes to this cookie policy

Any changes to this cookie policy can be found on our website at https://www.apainsurance.org/cookies_policy

This cookie policy was last updated on 03/05/2023.